GENERAL AUSTRALIA SHIPPING INFORMATION

• Orders are processed Monday to Friday (excluding public holidays).
• Shipment confirmation will be sent to your email once your order has been dispatched.

GENERAL INTERNATIONAL SHIPPING INFORMATION

• For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
• We can not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.

TROUBLE SHOOTING YOUR AUSTRALIAN ORDER DELIVERY

• Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues. https://auspost.com.au/help-and-support
• If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
• If Australia Post has tried to delivery but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
• If you need to discuss mail redirection: https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold
• If you do have not received your parcel within these time guidelines and don't see your questions answered above please contact us on info@infamousswim.com