SHIPPING INFORMATION
Please note
- Add our “Jump the Queue” service to your cart to ensure your order takes top priority and is pushed to the front of our queue.
- If you ordered PRE ORDER products, there is an estimated time of arrival. Please see our TCs for pre orders as ticked when ordering.
- Infamous Swim has no control over this Australia Post shipping times. Please see below options for Australia Post estimate shipping times.
- Shipping times listed are estimates only and are subject to change due to factors beyond our control.
- Delays may occur both in processing and delivery over holiday and/or promotional periods.
- We would like to inform you that during our clearance and BFCM Sale, there is a possibility of overselling certain items. We apologise in advance for any inconvenience this may cause. In the event of overselling, we will issue a refund for the affected items and proceed to ship the remaining items in your order as we work through the orders.
- Additional shipping cost applies to all orders with Final Sale products.
Orders will be packed and shipped on the 20th May
| METHOD | COST | TIME | SERVICE |
|---|---|---|---|
| Standard (Australia) |
$9.95 or FREE over $99. |
Packing and handling times is 1-3 business days. During busy periods this can extend to 7-10 business days. Australia Post road delays, 3-20 Business Days |
Australia Post |
|
|
$15 or
$5 over $99
|
Packing and handling times is 1-3 business days. During busy periods this can extend to 7-10 business days. 3-5 Business Days |
Australia Post |
|
|
$15 or FREE over $225 |
Packing and handling times is 1-3 business days. During busy periods this can extend to 7-10 business days. 2-5 Business Days |
|
ADDITIONAL SHIPPING INFORMATION
GENERAL AUSTRALIA SHIPPING INFORMATION
- Shipping time may vary according to Australia Post time frames and zones, and does not include our order processing time.
- Orders are processed Monday to Friday (excluding public holidays).
- Shipment confirmation will be sent to your email once your order has been dispatched.
GENERAL INTERNATIONAL SHIPPING INFORMATION
- ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
- This is not within our control and Infamous Swim is not resposible for paying these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
- We can not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.
TROUBLE SHOOTING YOUR AUSTRALIAN ORDER DELIVERY
- Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues. https://auspost.com.au/help-and-support
- If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
- If Australia Post has tried to delivery but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
- If you need to discuss mail redirection: https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold
- If you do have not received your parcel within these time guidelines and don't see your questions answered above please contact us on info@infamousswim.com