Shipping

COVID UPDATE

  • As we navigate the Covid-19 pandemic, the health and safety of our staff and customers remain a top priority.
  • We will continue to ship orders as per normal, orders placed before 11am will be sent same day (for in stock items only).
  • However, there are significant delays with Australia Post due to high volume of deliveries they are processing, and reduced staff due to social distancing practices.
  • With that in mind we are offering the option to UPGRADE TO EXPRESS SHIPPING FOR ONLY $5 (for orders over $79). Available to Australian addresses only.
  • Please note, Australia Post website states: "parcels sent via Express Post may take five business days or more to be delivered, because of restrictions including limited flights and social distancing requirements".
  • Some standard post deliveries are taking up to 5-10 business days at the moment.

METHOD COST TIME SERVICE
Standard (Australia) $12.99 or FREE over $79 5-10 Business Days due to Covid-19 Australia Post
Express (Australia) $15 for orders under $79 3-5 Business Days due to Covid-19 Australia Post
Express UPGRADE (Australia) $5 for orders over $79 3-5 Business Days due to Covid-19 Australia Post
New Zealand $15 or FREE over $225 3-7 Business Days DHL Express

NOTES

  • Orders placed before 11am will be sent same day (for in stock items only).
  • During sale or promotional periods we may take 3-5 days to deispatch your order.

ADDITIONAL SHIPPING INFORMATION

General AUSTRALIA Shipping Information

  • Shipping time may vary according to Australia Post time frames and zones, and does not include our order processing time.
  • Orders are processed Monday to Friday (excluding public holidays).
  • Tracking advice will be sent to your email once your order has been dispatched.
  • We aim to process orders same day, if ordered before 11am. This may be longer during sale or promotional periods.

General INTERNATIONAL Shipping Information

  • ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
  • This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
  • We can not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.

Trouble Shooting Your Australian Order Delivery

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