Shipping
COVID UPDATE
- As we navigate the Covid-19 pandemic, the health and safety of our staff and customers remain a top priority.
- We will continue to ship orders as per normal, orders placed before 11am will be sent same day (for in stock items only).
- However, there are significant delays with Australia Post due to high volume of deliveries they are processing, and reduced staff due to social distancing practices.
- With that in mind we are offering the option to UPGRADE TO EXPRESS SHIPPING FOR ONLY $5 (for orders over $79). Available to Australian addresses only.
- Please note, Australia Post website states: "parcels sent via Express Post may take five business days or more to be delivered, because of restrictions including limited flights and social distancing requirements".
- Some standard post deliveries are taking up to 5-10 business days at the moment.
| METHOD | COST | TIME | SERVICE |
|---|---|---|---|
| Standard (Australia) | $12.99 or FREE over $79 | 5-10 Business Days due to Covid-19 | Australia Post |
| Express (Australia) | $15 for orders under $79 | 3-5 Business Days due to Covid-19 | Australia Post |
| Express UPGRADE (Australia) | $5 for orders over $79 | 3-5 Business Days due to Covid-19 | Australia Post |
| New Zealand | $15 or FREE over $225 | 3-7 Business Days | DHL Express |
NOTES
- Orders placed before 11am will be sent same day (for in stock items only).
- During sale or promotional periods we may take 3-5 days to deispatch your order.
ADDITIONAL SHIPPING INFORMATION
General AUSTRALIA Shipping Information
- Shipping time may vary according to Australia Post time frames and zones, and does not include our order processing time.
- Orders are processed Monday to Friday (excluding public holidays).
- Tracking advice will be sent to your email once your order has been dispatched.
- We aim to process orders same day, if ordered before 11am. This may be longer during sale or promotional periods.
General INTERNATIONAL Shipping Information
- ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
- This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
- We can not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.
Trouble Shooting Your Australian Order Delivery
- Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues. https://auspost.com.au/help-and-support
- If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
- If Australia Post has tried to delivery but you're having issues receivng your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
- If you need to discuss mail redirection: https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold
- If you do have not received your parcel within these time guidelines and don't see your questions answered above please contact us on info@infamousswim.com