SHIPPING INFORMATION
METHOD | COST | TIME | SERVICE |
---|---|---|---|
Standard (Australia) |
$9.95 or FREE over $99. |
Australia Post Standard Delivery 3-5 Business Days |
Australia Post |
|
$20 or
$10 over $99
|
Express Post Delivery 1-3 Business Days. |
Australia Post |
|
$15 or FREE over $225 |
Standard NZ Delivery 2-5 Business Days |
|
ADDITIONAL SHIPPING INFORMATION
GENERAL AUSTRALIA SHIPPING INFORMATION
- Orders are processed Monday to Friday (excluding public holidays).
- Shipment confirmation will be sent to your email once your order has been dispatched.
GENERAL INTERNATIONAL SHIPPING INFORMATION
- For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
- We can not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.
TROUBLE SHOOTING YOUR AUSTRALIAN ORDER DELIVERY
- Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues. https://auspost.com.au/help-and-support
- If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
- If Australia Post has tried to delivery but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
- If you need to discuss mail redirection: https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold
- If you do have not received your parcel within these time guidelines and don't see your questions answered above please contact us on info@infamousswim.com