SHIPPING INFORMATION
- It may take 7-10 business days during AU/NZ Clearance/BFCM Sale period.
- No consolidation or rush order can be processed during the BFCM Sale.
- We would like to inform you that during our clearance and BFCM Sale, there is a possibility of overselling certain items. We apologise in advance for any inconvenience this may cause. In the event of overselling, we will issue a refund for the affected items and proceed to ship the remaining items in your order as we work through the orders.
- Additional shipping cost applies to all orders with Final Sale products.
Please note
- Add our “Jump the Queue” service to your cart to ensure your order takes top priority and is pushed to the front of our queue.
- If you ordered PRE ORDER products, there is an estimated time of arrival. Please see our TCs for pre orders as ticked when ordering.
- Australia Post are currently experiencing delays due to the large number of parcels being sent. While some parcels may arrive quickly, others are taking longer, Infamous Swim has no control over this. Please see below options for Australia Post estimate shipping times.
- Shipping times listed are estimates only and are subject to change due to factors beyond our control.
- Delays may occur both in processing and delivery over holiday and/or promotional periods.
METHOD | COST | TIME | SERVICE |
---|---|---|---|
Standard (Australia) |
$9.95 or FREE over $99. An additional $9.95 incurs for orders with Final Sale products |
During busy periods, handling and packing times within 7-10 business days. Australia Post road delays, 3-20 Business Days |
Australia Post |
|
$15 or
$5 over $99
An additional $15.00 incurs for orders with Final Sale products |
During busy periods, handling and packing times within 7-10 business days. 3-5 Business Days |
Australia Post |
|
$15 or FREE over $225 An additional $15 incurs for orders with Final Sale productsCollection |
During busy periods, handling and packing times within 7-10 business days. 2-5 Business Days |
|
ADDITIONAL SHIPPING INFORMATION
GENERAL AUSTRALIA SHIPPING INFORMATION
- Shipping time may vary according to Australia Post time frames and zones, and does not include our order processing time.
- Orders are processed Monday to Friday (excluding public holidays).
- Shipment confirmation will be sent to your email once your order has been dispatched.
GENERAL INTERNATIONAL SHIPPING INFORMATION
- ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
- This is not within our control and Infamous Swim is not resposible for paying these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be. For NZ customers, you can calculate your estimated Customs charges here: https://www.customs.govt.nz/personal/duty-and-gst/whats-my-duty-estimator
- We can not mark your package as a "sample" or "gift" to avoid these taxes. Honesty is our policy.
TROUBLE SHOOTING YOUR AUSTRALIAN ORDER DELIVERY
- Most parcel issues can be dealt with quickly by contacting the courier Australia Post directly and these below links can help with common issues. https://auspost.com.au/help-and-support
- If you have received a shipping notice from us but haven't yet received your parcel: https://helpandsupport.auspost.com.au/s/missing-or-lost-item
- If Australia Post has tried to delivery but you're having issues receiving your parcel: https://helpandsupport.auspost.com.au/s/delivery-issue
- If you need to discuss mail redirection: https://helpandsupport.auspost.com.au/s/mail-redirection-and-hold
- If you do have not received your parcel within these time guidelines and don't see your questions answered above please contact us on info@infamousswim.com