Returns and Exchanges
NOT MEANT TO BE?
IT'S TRUE THAT NOT EVERYTHING IS MEANT TO BE. BUT AT LEAST EVERYTHING WAS WORTH A TRY.
SUBMIT YOUR RETURN REQUEST
START YOUR RETURNAdditional Returns Guidelines
The REALLY Important Stuff
We want you to love your new swimwear! If your item is not quite right, we have the following returns policy in accordance with Australian Consumer Law.
WE OFFER EXCHANGE OR STORE CREDIT ON ALL FULL PRICED ITEMS
ALL FINAL SALE ITEMS, AND ITEMS PURCHASED AT 40% OFF OR MORE, ARE NOT ELIGIBLE FOR RETURN, EXCHANGE OR STORE CREDIT
RETURN POLICY
AU and NZ returns must be requested within 14 days of your order being delivered for an exchange or store credit.
Return shipping is free when you add Checkout+ coverage to your order. Without coverage, the cost of the return shipping label is payable by the customer. Outbound shipping fees from the original order are not refundable.
We accept unworn swimwear and clothing bought from Infamous Swim in new condition (unworn, unwashed) within 14 days of delivery for exchange or store credit. Items must be returned as a whole unit in their original packaging with all included accessories (including the tags, all paddings and hygiene seal intact).
Please Choose Your Items Carefully As We Do Not Offer Refunds For Change Of Mind Or Wrong Size.
Once we have received and approved your returned items, we will issue you with a store credit or dispatch your exchanged item/s. The value of the store credit issued will be equal to the amount originally paid for the returned item. If the item/s were purchased with a discount code, your store credit will be for the discounted price that you paid for the returned item/s.
Choose a direct exchange instead of store credit and we'll add a $10 bonus towards your new item/s to help cover shipping.
If you have chosen to exchange for a new size/item but the new size/item is out of stock when your return parcel is processed, you will be issued a store credit code instead, which you can use to purchase a different size/item.
For sanitary reasons, please try on all swimwear over underwear.
Please note all Clearance and Final Sale items are not eligible for a return or exchange.
Once we have received your package, your return will be processed within 10 business days from arrival at Infamous HQ.
If your order was paid entirely with store credit or gift card, the return will be processed and issued as a store credit.
You will be notified via email once your return has been processed.
NOTE:
When returning your order for store credit, you can choose to keep your Gift With Purchase (GWP) and the cost of the item will be deducted from your store credit. Alternatively, select the GWP when creating your return and send it back with your order.
GWP cannot be used with any other offer or discount code.
WHAT IS CHECKOUT+ COVERAGE?
Checkout+ is optional return coverage you can add to your order at checkout.
With Checkout+: your return shipping label is included, so you can return any eligible item/s in your order for an exchange or store credit at no cost.
Without Checkout+: you can still return eligible items, but you'll be responsible for the cost of the return shipping label.
Checkout+ covers the cost of return shipping only. It doesn't make Final Sale, Clearance or 40%+ off
items returnable, and all returns are still subject to the guidelines in this Return Policy.
HOW TO REQUEST A RETURN?
Start your return through our online Returns Portal. Simply enter your order details, select the item/s you'd like to return and choose an exchange or store credit. Once your return is submitted, you'll receive your return shipping label and instructions by email.
If you choose an exchange, your new item/s will be reserved for you straight away and dispatched once your return has been received and approved.
CONDITIONS
We do not offer refunds for change of mind or wrong size purchase.
Your return must be requested within 14 days from delivery of your order. Your exchanged items will then be delivered to you within 10 business days of your return being approved.
Item/s must be in original saleable condition (unworn, unwashed, no deodorant or makeup marks, with all tags and hygiene protection sticker attached).
All returns must be requested through our Returns Portal. Return shipping is free with Checkout+ coverage; otherwise, the shipping cost to return is payable by the customer.
Every return is inspected on arrival. Infamous Swim reserves the right to deny a return or exchange if it does not meet the above conditions.
FAULTY, DAMAGED OR INCORRECT ITEMS
While we hope this never happens, if you receive an incorrect or damaged item or immediately find a manufacturing fault, please start a return through our Returns Portal and describe the issue. You'll be asked to upload a photo so our team can review it.
Once approved, you can choose an exchange, store credit or a refund, and we'll cover the cost of your return shipping.
SHIPPING FEE
Outbound shipping fees from the original order are not refundable. Return shipping is free for orders with Checkout+ coverage and for approved faulty, damaged or incorrect items. For all other returns, the cost of the return shipping label is payable by the customer.
NEED HELP WITH SIZING?
SEND US YOUR QUESTION
Our Return Genies would be delighted to assist you in finding the right size. Simply fill out the form at the bottom of the page so our Genies can better assist you.
FAQs
Can I return Full Price Items?
You can return Full Price Items for an Exchange or Store Credit.
Can I return items purchased with a Discount Code?
You can return Items purchased with a Discount Code (less than 40% Off Recommended Retail Price) for an Exchange or Store Credit. Your store credit will be for the discounted price that you paid for the returned item/s.
Can I return Clearance or End of Season Final Sale Items?
Please choose Clearance and End of Season Final Sale items carefully as they are Non-returnable (even for store credit).
Issue with your order or item/s?
If you encounter an issue with an Infamous Swim item, our Customer Service Team is here to help! We are a small team so it may take up to 48 hours to come back to you, possibly longer during promotional or sale times, though we try to reply sooner.
