RETURNS & EXCHANGE POLICY
The REALLY Important Stuff
- Please choose your swimwear carefully as we do not offer refunds for change of mind or wrong size purchase, however, we do exchange.
- We want you to be extremely happy with your Infamous Swim purchase, and we know it can sometimes be hard to purchase swimwear online, so we offer a hassle free process for exchanges.
- We provide exchange or gift voucher if items are returned within 14 days of delivery.
- Items returned must be in original condition with all labels and tags attached.
- Contact us at email@example.com if you wish to exchange your swimwear.
- Infamous Swim do not cover shipping costs for returns/exchanging items.
- If you need help with sizing please review our detailed size guide here Sizing Guide, and if you need any further assistance or advice please reach on on Instragram DMs or via firstname.lastname@example.org
- In compliance with Australian Consumer Law, Infamous Swim is NOT required to provide a refund for change of mind, incorrect sizing or selection. In the unlikely event of a manufacturing fault we will gladly replace or refund items if they are defected or damaged or are significantly different from our item description.
- SALE ITEMS: All Sale items are final, no exchanges or refunds on sale items. Please read descriptions carefully, all sizing options are stated, slight colour differences may appear based on printing batches. Some Sale items are a different fit to our current best selling items.
Items can be returned to us for exchange within 14 days of the shippment date. To be eligible for an exchange, all items must be returned in:
- Their original condition
- With original tags, labels and hygene sticker
- Unwashed, unworn, unscented
The Exchange Process
If you would like to return an item/s, please follow the steps listed below:
- Please email email@example.com with your order number, name and the reason for exchange request.
- Once your return is approved, you are responsible for return shipping to Infamous Swim.
Please include your returns form with order number, your name and contact details. See address below:
PO BOX 3096
Victoria 3109 AUSTRALIA
- Once your items are received at our warehouse, and checked that they meet the exchange essentials criteria listed above, you will be emailed a unique coupon code that will allow you to purchase your items again (subject to availability). You must use the full amount in one transaction, the remainder will not be refunded. We do not cover shipping fee for your new order, a re-shipping fee of $12.99 applies.
- Infamous Swim will not be held accountable for any lost items returned in the post, these items must be tracked by the customer.
- We highly recommend registering your returns parcel with tracking ID and signature.
- Infamous Swim will not cover the cost of shipping the item back, nor take liability for parcels lost in transit.